How can I issue an invoice without the clients' net amount outstanding figure being used?

CeeJay3 · ‎June 01, 2023

I am a one-man band and my accounts are not fully synchronised with my bank, which is causing problems when generating invoices. Instead of sending the correct amount + VAT, it's showing a net outstanding amount which is almost always wrong.

I can't see how to turn this 'feature' off. Can someone advise please?

I appreciate I need to get on top of things with Quickbooks, but is there a quick fix in the meantime so my clients receive an invoice for the actual amount due?

Many thanks

GeorgiaC · ‎June 01, 2023

Hi CeeJay3

Thanks for joining the Community!

From checking our system, it seems you're using QuickBooks Online. Do you enter the invoices as inclusive or exclusive of VAT and does the correct 'balance due' show in the subtotal area when entering the invoice?

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How can I issue an invoice without the clients' net amount outstanding figure being used?

How can I issue an invoice without the clients' net amount outstanding figure being used?

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