How do I fix my Credit card feed which is showing the wrong balance and keeps repeating transactions which have been reviewed?

connectivity · ‎April 17, 2020

John C · ‎April 17, 2020

Hi connectivity

The running balance will have to corrected by yourself either by running a report on the chart of accounts, select accounting > chart of accounts > select the drop down menu to the right of account history > run report > change the date to all dates and then compare the transactions to those on your bank statements or you can use the reconciliation toll, again you will have to have your bank statements to compare the transaction that are in QuickBooks.

In respect of the reoccurring transactions this may have happened if you are reconnecting the bank, say if you were prompted to upgrade to open banking but not once you have completed this process and are simply updating the account.

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John C · ‎April 17, 2020

Hi connectivity

Is it the opening balance of the account that is incorrect or the actual running balance? Where are the transactions repeating, on the for review page of the banking section or in the chart of accounts?

connectivity · ‎April 17, 2020

Hi John

Thanks for your reply.

It has been both, the opening balance was corrected after repeated attempts but now the actual running balance is incorrect and has been for a while now regardless of my ongoing reports to QB.

In terms of the transactions that are repeating this occurs on the banking page, once I have clicked into either the credit card or current account, and are interest payment transactions that have been reviewed in the past but for some reason unknown to me, they get pulled back in randomly when a bank feed completes.

John C · ‎April 17, 2020

Hi connectivity

The running balance will have to corrected by yourself either by running a report on the chart of accounts, select accounting > chart of accounts > select the drop down menu to the right of account history > run report > change the date to all dates and then compare the transactions to those on your bank statements or you can use the reconciliation toll, again you will have to have your bank statements to compare the transaction that are in QuickBooks.

In respect of the reoccurring transactions this may have happened if you are reconnecting the bank, say if you were prompted to upgrade to open banking but not once you have completed this process and are simply updating the account.

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How do I fix my Credit card feed which is showing the wrong balance and keeps repeating transactions which have been reviewed?