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Everything you need to know about banking in QuickBooks Online - Discover more
vishjas
Level 1

How do I make quickbooks look back at the bank account and pull out missing transactions? I have sporadic missing transactions and I am not sure why.

 
1 REPLY 1
JenoP
Moderator

How do I make quickbooks look back at the bank account and pull out missing transactions? I have sporadic missing transactions and I am not sure why.

I'll help you make sure that all transactions are downloaded in your Online Banking, vishjas.

 

There are times that too much cache or certain browser issues can prevent QBO from downloading transactions from your bank. 

 

If you have a different browser, use it and log back into QBO. Google Chrome, Firefox, Microsoft Edge, and Safari are all compatible with QBO. Alternatively, you can also open a private or incognito browsing session. Both options helps us resolve some of the most common browser or banking issues in QuickBooks.

 

Here's how:

 

  • Ctrl Shift  for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +if you're using Safari
  • Ctrl Shift P for Microsoft Edge

 

After that, log back in and go back to the Banking menu and follow these steps to manually update the account. This forces QuickBooks to manually add the transactions from your bank that were not included in the automatic downloads. Here's how:

 

  1. Go to the Transactions or Bookkeeping menu, then select Banking.
  2. Select Update.

 

manual update.PNG

 

If the update is successful, check if new transactions are now showing up. Let me also share this article for additional details: What To Do If You Get a Bank Error or Can't Download Transactions in QuickBooks Online.

 

Let me know if transactions are now showing up. Feel free to reply as well if you have follow-up questions. 

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