Thank you for bringing this to our attention, steve-powell.
Let's fix this by excluding the duplicate receipt so it won't keep showing up on the Banking page. Let me show you how:
On the other hand, I recommend contacting our QuickBooks Online Team. They can create a case under your company name and send it to our Online Banking Team for further investigation.
Here's how to get in touch with them:
For other receipts that are in QuickBooks, you can review and categorise them into the correct accounts.
Stay in touch with me if you need additional information about this by commenting below. I'll be right here to answer your concerns.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.