I can't see the full invoice history for my customer in my app but I am able to see that on my laptop. Why I can't see all that on my app? Is there any filter to untick?

Hi there, KasiaP1.

Thank you for visiting the QuickBooks Community. Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, may I ask for additional details on what specific details or invoice history you see on your QuickBooks browser on your laptop that you are unable to view in your QBO app? I appreciate any further details so I can present accurate information.

Don't hesitate to add a comment below and provide extra info about your concern, KasiaP1. I'm always here to help. Have a great day!

Invoices, payments. It's empty in the app but available on my laptop. So if I want to track customer's history when he got his first invoice I can't do it from my phone. 

 Hello KasiaP1, you should be able to see your invoices and payments that are showing in the web version in the app version, can you please try fully uninstalling and reinstalling the app and see if that resolves it for you.

Edit- The history on the app shows only a small amount of data. For the full data it would be a case of using the browser version.

I have reinstalled the app and the issue is still there. Can't see invoices or any activity when I click on a customer. 

I appreciate you getting back to the thread.

Since the issue persists, I recommend contacting our QuickBooks Online Support. It allows them to look into your account and confirm the problem. Here's how to connect with them through the mobile app:

1. Open your QBO mobile app.
2. Click the ? in the upper right corner.
3. Select Help and Support.
4. Tap the Contact Us button.
5. Enter a brief discussion with your concern, then click Continue.
6. Then select Callback.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

In addition, check out this article to know more about which QBO mobile app features are supported on your mobile devices: Compare mobile app features.

Also, feel free to visit this article that contains a video of navigating the QBO mobile app on your devices: How to use the QuickBooks Mobile App.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

there is no callback option, just "ask the community"

Please see the picture attached how it looks on my android phone and laptop.. 

Thanks for coming back here, @KasiaP1. And for providing us with a screenshot.

Let me help you clear things up. 

The callback option will only show during UK business hours from Monday to Friday 8:00 AM to 10:00 PM and Saturday to Sunday 8:00 AM to 6:00 PM. Check out this article for more details: QuickBooks Online Support.

Contacting our support will help you look for the root cause of the issue with your invoice.

You can visit this article that contains information about QBO mobile app: How to use the QuickBooks Mobile App.

I'm happy to assist you. Please reply to this post if you have additional questions. I'll be happy to help you. Take care.

I spoke with support and we learned together that on your app you can`t go to your history for your customers more then some time. In my case today is 30/06/2023 and I can`t see any transaction/ invoices happening before 31/08/2022 in my customers. So the app is an issue. 

Hello KasiaP1, Thanks for getting back to us. The app version is an on-the-go version of QuickBooks Online which was built for sending invoices/recording mileage and capturing receipt expenses on the go. It does mean therefore it does not have the full functionality of the browser version. We have confirmed with the senior product team that in the app the history will only be recent history. We'll update the earlier posts in this thread to make that clear.