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Everything you need to know about banking in QuickBooks Online - Discover more
-wildskygear-co-
Level 1

I have bank integration setup for my PayPal account. Today it imported a EUR transaction as though it was a GBP transaction. Register is out of balance. How do I correct?

The amount is 348.99EUR which is £305.05, but has been imported as £348.99, and so the register is out by £43.94 Support state I should have switched on multicurrency first, but there is no option to do so (only set my home currency). Has anyone experienced this issue? Can I change the amount from £348.99 to £305.99 to bring my register back in balance? Many thanks for your help.
2 REPLIES 2
Fiat Lux - ASIA
Level 15

I have bank integration setup for my PayPal account. Today it imported a EUR transaction as though it was a GBP transaction. Register is out of balance. How do I correct?

Are you using QBO Simple Start?

CharleneMaeF
QuickBooks Team

I have bank integration setup for my PayPal account. Today it imported a EUR transaction as though it was a GBP transaction. Register is out of balance. How do I correct?

I appreciate you for integrating your PayPal account to QuickBooks Online, -wildskygear-co-. I know it can be difficult when you have a different amount on your register after importing the transactions. I'm here to assist you with that.

 

Before proceeding, may I know what version of QuickBooks Online you're using? This way, we'll be able to determine why you're unable to use the Multicurrency feature.

 

The foreign currencies are available in QuickBooks Online Essentials and Plus. If you're subscribed to the Simple Start version, I'd suggest contacting the PayPal Support Team. They'll be able to help you change the transactions to the correct currency.

 

To learn how to review your downloaded bank and credit card transactions and put them in the correct accounts, I'd suggest checking out this article: Categorise and Match Online Data.

 

Additionally, I've included these articles that'll help you learn how the Multicurrency feature works in QuickBooks Online:

 

 

I'm only a few clicks away if you need assistance with your other QuickBooks tasks, -wildskygear-co-. It's always my pleasure to help you out again.

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