I can help you fix the problem of adding VAT to invoices and estimates in QuickBooks Online, @clive5.
Before we move forward, I would appreciate it if you could inform me whether you are encountering an error message when attempting to add VAT to invoices and estimates so we can provide an efficient resolution. I have reviewed the situation and found no documented concerns regarding this matter.
In the meantime, I recommend performing browser troubleshooting steps.
Here's how:
You should first log into your QuickBooks Online (QBO) account using a private window. This removes cookies and browser history to prevent online tracking and ensure a clean browsing session, making it easier to navigate any websites and troubleshoot errors. For your reference, you can use the following shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
After completing the task of adding VAT to your invoices and estimates, it's important to ensure there are no more issues. If you encounter further difficulties, try clearing your browser's cache, as this may aid in resolving the problem. Cached files and outdated data can sometimes impede the proper loading of a webpage. Furthermore, certain browsers have settings that can prompt the automatic reloading of pages. You can also try using a different supported browser as an alternative.
For future reference, you can read this article to guide you in tracking customer payments: Record invoice payments in QuickBooks Online.
If you have any other concerns, you are always welcome to post them. Hoping your endeavors continue to flourish.
