Is there a sent items folder where you can check if e mails have been sent form QB. We have customers saying they haven't received invoices ?

Hello Malcolm

There is not a sent items folder,However you can view whether the invoice was sent. If you go to reports and search for open invoices in the find report by name section and then go to customise in the top right and then in rows and columns and then change columns and then put a tick in the sent column you will then see in the report all the ones that have been sent

You can also go to sales and all sales and there is a status column which will show  if it has been viewed or not. There is another option where you can  go into the invoice itself and go to more and then audit history as well as in the invoice by the attachments section it should show a history as well

Emma

What about reports that have been emailed? Where is this list?

Hi there, @Amor3.

At this time, there isn't a way to view the emailed reports in QuickBooks Online (QBO).

I understand that you want to see all the reports you've sent in QBO. Since this option isn't available, I suggest submitting feedback directly to our product engineers. They may look into this suggestion and consider adding this option in future updates. To send feedback, you can click the Gear icon and select Feedback. Then, enter your suggestion and click Submit Feedback.

You can also visit our Customer Feedback page. This will help you track the status of your product request and get the latest updates from our developers. Updates such as how the recent enhancement made to QBO helps our business owners, like you.

Thanks for dropping by! Please know that the Community forum is always open to assist you again if you have other concerns with QuickBooks.