Any luck on fixing it yet . this has been going on for months its making invoicing an all day job.

Hello Dai Boat,  thanks for posting on this thread, the engineers are still working on getting this resolve. 

Its now 7 months at least since the issue was known about by QB. It's all very well saying that you are working on it but you would have thought some indication on when this will get fixed was possible by now!!

Did everyone on this thread have errors this month?

Surprisingly, I waited till the 5th and sent my invoices with only one bounced email. I was very surprised as I don't think the fix has been implemented as yet.

I’m personally getting very nervous about Intuit’s ability to run QBO effectively. They have effectively stopped any desktop users from transferring over with the suspension of the data transfer service, plus all the not-ongoing development and fixes. Why would they be turning customers, and customers who’ve been using desktop for decades? Constant requests for features and fixes that go by for year and years. I first tried QBO back in 2014 and there are still the same features and problems after all this time, effing joke if you ask me.

Copy and paste replies from the Intuit employees, terrible overseas customer service, almost impossible online chat. It’s only getting worse. and I’m paying nearly twice as much as I was using Desktop.

 
I feel the UK users are going to get kicked in the teeth in the coming months with Intuit pulling out of the market all together.

@JackScan we have a progress update? Its been over a month. We need a date by which it will be fixed, so we can keep our clients invested in this software. Its too time consuming to identify all the invoices that haven't been opened. I am an accountant with clients using QBO to send hundreds of sales invoices  per month. It is not practical for them to be emailing customers lists of invoices to find out whcih ones they've received and which they haven't. 2 of my clients are reporting this fault. I myself have experienced it. And one of my clients tells me her suppliers are also experiencing it. We need a patch urgently. Another client wants to move to SAGE - its a nightmare.

Hello, @info661.

We recognize the inconvenience caused by this invoice delivery issue. Currently, the investigation (INV-71760) is still ongoing. Rest assured that our engineers are working on a fix.

I recommend contacting our Customer Care Support team so that you'll be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

In the meantime, you can send the invoice manually by selecting Print/Preview, downloading the PDF, and sending it via your own email.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care always!

I think we are expecting QB to advise once fixed as they have promised to do on more than one occasion.

From subsequent messages it seems the issue remains - we are also now getting a message to say that reminders are not sent - although as far as we can tell they are !!! 

This may be a new problem as it has only occurred in the last couple of weeks and is on all reminders so may ned to be added to the "fix"  

 Hello Cwright1, thanks for posting on this thread, we appreciate letting us know about the reminder issue wen sending them, we have passed this on to the engineers to investigate more.

still happening .. chat is load of rubbish, contacted them three days in a row , its Wirth the backend team ... person on chat just goes off a script, first person told me it's an issue with quickbooks the other two give me some info on how two fix , wasn't till I told them that the first person says then they changed it saying yeah I've just been informed its an issue that's getting fixed , honestly they lie ! quick enough to taken payment each month , I even says why I'm I paying for a service that isn't working , asked them to refund me and soon as its working I will pay... no response what so ever person in chat was taking 20 mins each time to reply , great stuff , glad they are getting paid to sit and respond while I'm on chat for over hour n half and not getting paid !! they don't even have the capabilities to have a phone line ..... rubbish 

We all feel your pain and frustration.

We all share your frustration and experience. 

I started this thread in May - having experienced and reported the issue since Feb 22. QB gave a date of 26 May by which time it would get fixed. I think they must have meant 2023 or perhaps 2024. 

We routinely get assured that it is being urgently looked at by their team - but no meaningful update has been received since June. 

We still wait - only been 7 months + so far..

its a shame really , have a good setup, just people running it are stupid ! anyways I'm only 6 invoices in so I'm changing to something else 

It is a shame but if enough people walk maybe QB will pay more attention. 

We used to use Debitoor just for invoicing - they were fine - we are looking at Sage for the invoicing/vat/accounts 

Good luck  

I managed get around it , I do work for eState agents. I got them to add the quickbooks email address to safe sender ,  

[email address removed]

Anyways quick books I have a solution . Why don’t you let the customers use own email address when sending invoices 🤷‍:male_sign: 

Now isn’t THAT the big question. The thing you have to understand is the power of marketing…. Think about all those companies receiving emails from “quickbooks@****.com”. That is a ton of free marketing. The exposure alone has made them such a large name in the industry. To allow that to be taken away??? Yeah, too inconvenient. But I am in full agreement with your statement and really hope that happens one day. Not just from gmail but from a private domain. It would allow a new level of professionalism for our companies. 

Its got worse. Every invoice I sent this week has been affected plus the only statement of account I sent. I tracked the statements down via the audit log. HOwever what I sent in the covering emails for the statement and invoices  has been lost for all time - covering emails don't appear to be included in the audit log so your carefully crafted email you spent 10 minutes writing is gone. This is issue so urgent now. Quickbooks' reputation is on the line. We cannot  continue to sell this product to customers.

The link that was offered elsewhere in the thread for a refund did not work last month - it allowed me the  option to choose an invoice and apply for it to be refunded but Intuit replied to say it wasn't eligible to be refunded. Not sure if it was too old - figured I'd start with the older ones first since the issue has been going on since February - I did see something about its got to be a purchase within 60 days - let me know any of you if you manage to get a refund

I have other software and I have set it up to piggyback off my emailer - its not hard to do - that'd certainly be an easy workaround

I’ve moved my two businesses over to QBO due to the desktop version being withdrawn. As many others know it’s a massive backwards step in capability between them both.

Due to all the missing features, bugs, lack of any kind of fixes from Intuit, I’m still running both online an desktop side-by-side because I just can’t trust the online version. Emails not being sent via our own corporate emails knowing a customer can just reply by the same email if there’s an issue is just ridiculous and could be easily implemented. Plus silly little things like our own branding missing from purchase orders, statements etc makes me wonder so effing angry as they are easy fixes It’s costing businesses million is all this in the long term with extra work involved.

Meanwhile Intuit sit on their arses do nothing. Constant missed stated deadlines for fixes, admissions that missing features are some of the most requested, and still not fix them after YEARS of requests. Preventing decade old customers who have been using desktop from moving data over after turning off the data transfer process, and all the stress that is causing people and businesses.

Surely Intuit management should be looking at these complaints and realising that the complains posted on these forums are 99% relating to the online version. They’ve been putting the efforts into a dead duck when, in fact they have a brilliant product already in the form of the desktop version.

Maybe we should all put in the feedback something like:  We need customer statements and sales invoices to be delivered to our customers via our own corporate email addresses enabling our customers to (a) receive our invoices (which currently isn't happening due to intuit  email-blocking by ISPs, a known tech issue since Feb 2022 which is now affecting nearly all servers and and means we cannot sell the QBO product to clients and /or people are looking for alternative accounts software)  ,  (b) reply to our credit control / sales emails if they wish and (c) allow us to see the body of what covering messages we have sent?

That would be a good idea but as QB cannot fix this issue for months and seem to be ignoring it I cannot see QB wanting to change the way invoices are sent as its free advertising for them -  

Been there with al that previously, as with many other over the years. This was my complaint only a few months back. Just reading the replies make me mad. ZERO understanding of what my original post is about. Then they reply with exactly my complaint. 

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/lack-of-customer-engagement/00/105...

If anyone thinks that Intuit will fix ANYTHING in good time needs to start looking for alternatives. Although, with my experience trying to find alternatives means I'm currently stuck with these idiots. Paying for Online and for Desktop sub just so that I can send my branded emails out using my own email address and not have to worry about them being bounced. And then they announce that they are extending the desktop subs due to them not being able to fix the data transfer mess they have made. 

There's only two things I like with online over desktop. 

1. Bank account linking which make reconciling account easy. This was another feature Intuit was supposed to implement at least 15 years ago in Desktop. Works with some banks, but didn't work with HSBC, even though they advertise it as such.

2. I can do my accounts on PC or Mac, although I currently can't because of the issues mentioned above. 

So that's one thing I like about Online :( 

I also started a wish list thread listing some of the smaller issues. Even if they sorted a few of these it would start looking like a better product. I mean, "Have a nice day" quote on statements does my bloody head in.

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/wish-list-feedback-thread/00/10625...

Hello Mark, thanks for sharing your feedback list we have passed this onto our developers as well.