Hi JamaicaA,

In regards to your comment on April 10, 2023, this issue has not been resolved... I repeat, not resolved! Please share that with your "Team" (not clear if you are you an employee of quickbooks?).

I just received a "bounced email" error on May 10, 2023. 

Please stop telling customers that this is resolved, and then closing the thread. That just makes it harder to follow the progress for your team, and for customers. Instead of having 100 threads about the same issue, wouldn't it be better to keep the original thread open until there are no more issues being reported?!

Hello Gatoraquarics. Thanks for your comments. When the issue was reported originally it was solved. We do see that since then a very similar issue has been reported, we would then look at that separately as a new issue.

A thread gets started the majority of the time when a user asks a question as this is a forum, which is why there can be similar questions, that is something which we do take on board your comments on and we'll look at ways things could be grouped together or referenced if a new thread/question on a similar topic pops up.

In regard to the bounced email, if you have tried the steps mentioned on the 1st page of this thread can you call our support team on 08082345337 and they will escalate this further. Thanks

This is the problem with marking threads as solved when they are not!

If you take the time to read the thread you will see that the solution was a temporary one where you expect users to download and email invoices manually.

This has never been solved.

The company I work for uses QB to send invoices & the ONLY ones to bounce back are ALL gmail addresses. Why is that??

Hi KB1973, thanks for joining this thread

Invoices that are sent successfully from QuickBooks can be blocked at the recipients end (for instance, if their email provider mistakenly marks this as spam). You can follow the steps listed here to help customers receive your emails, or you can explore the option to use your Gmail address to send invoices from QuickBooks. 

It only gets worse 

Now the quickbooks Team (Hi Georgia) are welcoming people to the complaint thread rather than fixing the problem

You couldnt script this ! 

Problem still exists for me.

Thinking about moving from Quickbooks as they are not addressing the problem and asking my clients to spend time troubleshooting their software!

This is still happening for me. I had 100% of my clients on one day not receive any of their invoices, which I didn't discover until chasing late payments after Christmas. It happened again last week for me so this issue is definitely not resolved. It seems inconsistent with the same clients - sometimes they get it and sometimes they don't. 

Seeing all of these unresolved issues, I will definitely be looking to a new provider now as there are other limitations to this software so no longer worth the money.

I completely understand the inconvenience you have faced, and your concern is valid, @Nicola123. Let share some alternatives to help your customers to receive your emailed invoices.

First, you can ask your customer to check their junk or spam folder for the invoice. Then ensure that the email address associated with the customer's account is correct and up to date.

Given that the problem still exists after your troubleshooting efforts, I recommend contacting our QuickBooks Live Support Team. They have the appropriate tools to investigate your account, initiate a screen-sharing session to help you further, and may create a case for this issue if necessary. 

To contact support:

1. Select the Help (?) icon, then click Contact Us.
2. Type in talk to a human. Hit Continue.
3. Choose which way you want to connect with us: Have us call you or Chat with us.

I've also included the following article for your reference in managing your bank transactions in QuickBooks Self-Employed: Categorize transactions in QuickBooks Self-Employed.

If you have further questions about any QuickBooks-related concerns. The Community is available 24/7 for you.

I have now joined the club of emails not being received by either customers or suppliers. Basically ALL send form are now not being sent from the Intuit servers.
 
But of course me posting in here will make ZERO difference because two years later Intuit customer support is terrible. I full expect I'll get the usual bot reply with the typical copy and paste reply I've just received in another post about this.

@JackSSeen as you posted your "solution" two years ago maybe you can shed some light as to why this is still an issue for people? There's an open investigation ongoing, no resolution timeframe. Don't you think it's time Intuit got a grip on all these problems.

oh and they have increased their prices 

and still removing bad reviews !

I’ve honestly had enough Suzanne. I keep trying to grind things through, but now I’ve joined the zero email club it’s the last straw. Plus now removing feature such as the planner, which is terrible to start with but useable, just. How the hell can people be expected to send possibly 100’s of send forms manually each month.

Xero is the way to go if you can make the switch 

The hassle is worth it 

Funny thing is. After seeing what a mess QBO was while running it alongside my Desktop a couple of years ago I tried Xero. Chatted with a rep, I ran over everything I needed and he said yes to everything. Paid a chunk of money to have my data moved, started setting it up. Then found out that Xero is totally and utterly rubbish for stock. They said I never asked about stock, second bloody question I asked the rep. Unless they have fixed the issue I'll not touch Xero.

I know Sage has issues to so god knows what I'm going to do. Just wish they'd turn Desktop back on for crying out loud. All the stress and hassle this show of you know what have caused businesses in the UK is a joke and they should be ashamed of themselves. 

No wonder they are offering new customer 90% discount, they must be haemorrhaging customers in the face off all the problems.

ah sorry to hear that. I don't use the stock function so wasn't aware 

Notice the Quickbooks Team can't even be bothered to reply 

I'm suprised one of the bot, copy and paste replies hasn't turned up yet.

Still on this subject I've not found out that the web portal is the issue with sending the emails out. I tried some test ones last night by sending the alreayd created invoice from the iPad app and it worked.

Hi Mark,

I've been experiencing this for over 2 years now, my understanding is that the Quickbooks generic email address that is used to send out invoices etc to clients ([email address removed]) is on some form of spam black list hence it is blocked.

That's what this thread is all about Tim :(

As it's been reported several times over the past two years. Intuit servers are blacklisted. After hasving difficulties two weeks ago my hosting company, Siteground, have come back with the following information. This is 100% intuit's issue to solve. It's 100% an issue which Intuit have ignored.

Here is the proof:

Your frustration from the ongoing mail issue is understandable, so I dedicated my time to carefully go through the information that you have provided us and also analyzed our latest mail server logs.

I would like to focus the attention of this ticket conversation to you reply from '22 Feb, 2024, 03:32', where you explain in details how the Quickbooks Online service is supposed to work and how it is working after the occurrence of the problem.

From that reply I found out that order/invoice emails originate from [email address removed] to the customer's email address and are also CC-ed to your email address [email address removed].

Our mail server is rejecting these emails and only the customer email address is receiving them. When they try to reply to that email, they also receive a bounce back that [email address removed] cannot be contacted.

After some digging around, I found multiple emails from [email address removed] between 26th and 28th of February that were rejected by our incoming spam filter. As we explained earlier in this ticket, such emails are recorded with sender address like the following on our end:

bounces+2327135-e744-sales=[email address removed]

but the more important part is the sender IP address. I gathered all sender IP addresses related to Intuit. Here is a list:

159.183.100.233, 167.89.58.138, 167.89.82.233, 167.89.58.229

There is something in common about these IP addresses, they are all blacklisted in multiple global databases and you can verify that from here:

https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a167.89.58.229&run=toolpage

This is why we reject every email that originates from Intuit, as their IP ranges seem to have very poor reputation. If they manage the delist their IP ranges, the order/invoice emails should reach [email address removed] without a problem.

You might be wondering why when the customers are trying to reply to the order/invoice email, they are also unable to do that and receive a bounce back. Well this is coming from the fact that @e.notification.intuit.com remains in the headers of the email as the original sender of the email and this again triggers our incoming spam filter.