Hey there, bob-pearce1.
We haven't received similar issues reported. Your bank’s connection may be interrupted for any of the following reasons:
- If there is a minor or major update in your bank information such as the bank account number.
- Update on your bank’s website. If you can't find your FI, you can request support for your bank and request it be added.
- Update in your Online Banking Login credentials.
- Bank outage and other scheduled maintenance.
To refresh your bank's connection, here's how:
- Click the Gear icon.
- Choose Bank accounts.
- Click Refresh All button.
- You can do this 2 or 3 times.
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If the issue persists, I would suggest getting in touch with our QuickBooks Self-Employed Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.![z.PNG z.PNG](https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/36038i73FD59AF13B571F5/image-size/large?v=v2&px=999)
For some "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.
You can always leave a reply below if you have additional assistance with banking connection. I'm always here to help.