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Hey there, bob-pearce1.
We haven't received similar issues reported. Your bank’s connection may be interrupted for any of the following reasons:
- If there is a minor or major update in your bank information such as the bank account number.
- Update on your bank’s website. If you can't find your FI, you can request support for your bank and request it be added.
- Update in your Online Banking Login credentials.
- Bank outage and other scheduled maintenance.
To refresh your bank's connection, here's how:
- Click the Gear icon.
- Choose Bank accounts.
- Click Refresh All button.
- You can do this 2 or 3 times.
If the issue persists, I would suggest getting in touch with our QuickBooks Self-Employed Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.
For some "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.
You can always leave a reply below if you have additional assistance with banking connection. I'm always here to help.
