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davidcaldwell10
Level 1

Overpayment of invoice - how to clear balance in customer centre

If I have a customer who has overpaid a group recharge invoice by a few dollars how can I apply a customer charge to clear this balance to nil?

 

Ideally want to just dr receivable cr bank charges.

 

You cannot apply a negative credit note.


Thanks,


David

2 REPLIES 2
EmmaM
QuickBooks Team

Overpayment of invoice - how to clear balance in customer centre

Hi David, If you wish to dr receivable and cr bank charges you could use a journal entry(under the + symbol on the left-hand side). 

davidcaldwell10
Level 1

Overpayment of invoice - how to clear balance in customer centre

Hi Emma, thanks for getting back to me with a solution.

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