Please help on matching invoices with bank transactions. The way it appears in the statement is confusing and in its bid to be helpful has made it impossible to match

We appreciate you reaching out here in the Community space, hydrohounds. We'll share details to help you match bank transactions with invoices inside QuickBooks Online (QBO).

Before anything else, we'd like to ensure we're on the same page. Can you tell us more about the type of bank transactions you want to match with your invoices and what makes them confusing? This way, we can provide the correct process to address this situation.

If you're referring to matching bank deposits with invoices, we'll outline the steps to get you going:

1. Access your QuickBooks Online company.
2. On the top right corner, click the Gear icon and select Chart of accounts.
3. Find the account you deposited the payment to and select Account history.
4. Locate and select the correct deposit and then click Edit.
5. In the Add funds to this deposit section, find the deposit.
6. Select the Received From ▼ dropdown, and select the customer the deposit was from.
7. Click the Account ▼ dropdown. Then select Accounts Receivable.
8. Select Save and Close.

For more details, please see this page: Link a bank deposit to an invoice in QuickBooks Online.

In addition, here are some articles about to match bank transactions and create personalised sales forms inside QBO:

• Categorise online bank transactions in QuickBooks Online
• Customise invoices, estimates, and sales receipts in QuickBooks

If you're referring to something else, know that our team is always ready to provide further assistance anytime. We encourage you to visit us or comment below so we can help you out as soon as possible. Keep safe and have a good one.

This does not help. I have customers now paying invoices but i can't match them all.  For example, one customer pays me referencing the invoice "1002", this shows in my bank statement but does not translate into the description column in the bank transactions in QBO, therefore I cannot match the invoice paid with the transaction and it's creating more work for me. I really need a phone call with someone to resolve this configuration issue otherwise I see no value in the platform. 

Hi hydrohounds-well, thanks for getting back in touch

The bank details that display in QuickBooks are dependent on the information made available by your bank provider through Open Banking.

You can check if you have the option to show the full bank details by clicking the small cog on the right-hand side of the Bank transaction page > tick Show bank details.

If you would like to speak directly with an expert, you can call our UK team on 0808 234 5337 (8 AM to 7 PM, Monday to Friday).

Thanks for reaching Intuit support. We'll be around if you have any further queries.