QuickBooks is not reconciling Go Cardless transactions. This happens all the time. It's so buggy. Anyone else?

Can you provide more details about the issues your experiencing when trying to reconcile your Go Cardless transactions? This information will help us assist you more effectively and I'm here to help you resolve this, CaptainEon.

You'll have to make sure that your Go Cardless transactions matches with those recorded in QuickBooks. If you notice any missing transactions, you can add them or exclude if there are duplicates. 

To manually add transactions to account registers:

1. Go to the Gear icon and select Chart of accounts.
2. Locate the account register you want to review.
3. Click Account history from the Action column.
4. At the top page,  open the dropdown next to Add journal entry, Add check, or Add deposit menu.
5. Choose the type of transaction you want to add.
   
6. Fill out the fields to complete the transaction.
   
7. Tick Save.

However, you can remove entries if these are duplicate transactions. Here's how:
 

1. Navigate to the Transactions and select Bank transactions.
2. Click on the For Review tab.
3. Check the box of the transactions you wish to exclude.
4. Choose Exclude.
   

If you want to undo a mistakenly excluded transactions, check this out: Excluded A Bank Transaction You Downloaded into QuickBooks Online.

Additionally, you might find it helpful to view, print or export reconciliation report for record keeping and for future reference, I've got this for you: View, Print, or Export Reconciliation Report in QuickBooks Online.

If you have any questions or other concerns with the reconciliation process, please let me know so I can get back to you. I'm always here ready to assist you anytime. 

@CaptainEon 

You should check out third-party connectors to reconcile transactions more reliably.

Has anyone found a reliable way to auto match (mark as paid and link) GoCardless payments? We are still manually matching individual invoices the the lump sum bank transfer. This used to work auto-magically.

We appreciate your efforts to manually match individual invoices with lump-sum bank transfers, ljvx. Allow me to clarify how auto-matching works in GoCardless.

Auto-matching in GoCardless works best for straightforward transactions, particularly when direct debit (DD) payments and bank payouts don’t include additional charges, such as fees for failed collection attempts.

It’s important to ensure that Direct Debit is enabled to automatically collect payments from your customers’ bank accounts. Once set up, you simply send an invoice, and GoCardless will collect the payment on the due date, reconcile it with the invoice, and suggest a match in QuickBooks Online (QBO).

However, if a GoCardless payout includes extra charges, the integration with QBO may face issues. These scenarios can cause mismatches that disrupt the proper functioning of the auto-matching feature.

Additionally, if your transactions are straightforward and don’t include extra charges but still fail to match, I recommend reaching out to our Live Support team. They can investigate the issue further, provide additional troubleshooting steps, and help resolve it in a timely manner.

If you have further questions, we’re always here to assist!