Receipts not matching with transactions

Hi Debs, thanks for posting on the Community

It's only possible to match receipts to the corresponding downloaded bank transactions whilst both are in the For review feed (i.e., not once they've been added as expenses). 

You can re-review transactions in the Bank transactions and Receipts page by clicking the Categorised/Review tab > Tick the transaction(s) > Select Undo in the action column. 

The banking mechanism works by scanning transactions of the same amounts within a date range. If the transaction is older than 6 months, you won't see an automated Match but you can select the Find Match option to find it.

If you're unable to find a match, you can add the receipt and exclude the bank transaction (as the data is already entered in QuickBooks on the receipt). This will then prevent any duplications. :) 

Thanks Georgia I’ve undone the expenses receipts so they are now showing as “missing info”. And still not matching with banking transactions. When I go in to the receipt and add in the missing info, it asks me to create an expense.  This is what I had done previously but as per your previous advice I undid this.  But this is the only option it takes me back to.  So I either relate an expense that I can’t match or have receipts with missing info (that still don’t match).  I appreciate I’m clearly doing something wrong but I have no clue what and what should be a simple exercise to match snapped receipts to transactions isn’t working.  Please can you advise? 

many thanks Debs

Hi Debs, sorry for the confusion - please add the downloaded bank transactions (as an expense) so that they system can find a match to these. If we're unable to find a match based on the data extracted from the receipt, you can either undo and then exclude the bank transaction and add the receipt, or exclude the receipt. If you exclude the receipt, you can add an image of this to the downloaded bank transaction instead. 

If you would like further support, please begin a chat or contact our UK support team on 0808 234 5337 - the agents available here have access to our SmartLook tool that allows us to view your QuickBooks with you. Thanks!