Hi, Sales51.
I understand the importance of resolving your concern promptly. To request an update on the resolution, I recommend contacting our Live Team Support again.
Here's how:
- Navigate to Help or ? icon in the top right of your QuickBooks dashboard.
- Go to the Search tab, and type a keyword that aligns with your concern, then press Enter.
- Click Contact Us, then choose between Chat with us or Have us call you.
Check the support hours in this article and pick a time that works best: How to get help with QuickBooks
If you have further questions related to QuickBooks, click the Reply button below.