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will66
Level 1

Sales list of invoices: near top of screen, is a red "!" + text saying "Needs Attention". It's a link but when clicked on there are no results. Help me find the issue pls

 
3 REPLIES 3
SEdmunds
Level 5

Sales list of invoices: near top of screen, is a red "!" + text saying "Needs Attention". It's a link but when clicked on there are no results. Help me find the issue pls

Bit of a long shot this but go to the dashboard via the menu on the left and then the "get things done tab".

 

Does it show any errors there?

will66
Level 1

Sales list of invoices: near top of screen, is a red "!" + text saying "Needs Attention". It's a link but when clicked on there are no results. Help me find the issue pls

Thank you for responding!

There are no apparently linked errors on the Get Things Done but there were 2 bounced emails relating to invoices. One of which had an outstanding balance that could have been part of the original amount shown as "needing attention". I resent the email and the "Needs Attention" amount has dropped.

I also looked at clearing cookies although that did not appear to have made a difference.

I still have a small amount that "Needs Attention" but no obvious culprit.

We have 3 invoices partially paid, one noted above with the bounced email, one for a large figure (for us) and the last one is for the amount that the "Needs Attention" now is...

SEdmunds
Level 5

Sales list of invoices: near top of screen, is a red "!" + text saying "Needs Attention". It's a link but when clicked on there are no results. Help me find the issue pls

You're welcome. 

 

It's the ongoing issue with Quickbooks having problems with invoice  emails getting through to your customers.

 

There's quite a lot of talk on here about it.

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