Since January the quick books app doesn’t work correctly. When snapping receipts it will work sometimes but then it will either freeze or not upload the receipt.

Had this today also - defo not working

Same issue sometimes takes photo sometimes freezes 

When does seem to work NO receipts actually are scanned and the details being brought through

Please fix

Hello Andy W, Thanks for posting on the Community page,

 Can you please try uninstalling and reinstalling the app see if that resolves it for you. If not please can you try refreshing the date in the app,

 iOS

1. Go to menu (three lines going down in a line) and tap Help & Feedback 

2. tap Refresh Data. Note: A message appears "Caution. If there was a problem getting your latest Quickbooks \Online data, you can refresh it now. It may Take a few minutes" 

3. Tap Refresh to confirm 

Android 

1. Go to Menu (three lines going down in a line) then tap More options (three dots going down in a line). 

2. Tap Settings then Refresh Data.  3. Tap YES to confirm

Deleted and reinstalled the app - doesn’t fix issue.

Click the 3 lines, then clicked help and the only option is articles and support. 

the issue is since the app was changed. 

reciept capture no longer works. 

It’s definitely an app update fault. It’s been bad for couple weeks but now it just does nothing for reciept capture. Happy to see it’s not only me having this issue. 

Thanks Andy W, are you using the iOS or Android app, and is your devices operating system also updated to the latest version? 

IOS. Same issue across multiple devices. All devices have the most recent updates.

Hi there, Andy W.

Thank you for ensuring that all your devices are updated. Since the same issue persists on all your devices, I'd suggest reaching out to our Phone Support team so we can investigate this issue further. You can do so by logging into your account on a web browser and then clicking the ? Help icon.

Feel free to visit this page to know the things you can do with the QuickBooks Online application: Compare mobile app features.

I'm just around whenever you have concerns navigating your QuickBooks Online application.