Some invoices are duplicating themselves

Hello Info319

Can we just ask for a bit more information on what is happening.Is it the invoice numbers that are duplicating or the content of the invoice itself(amount rate description etc. Also can we check do you use recurring templates at all?

Thanks

Emma

When I try to enter a new invoice an invoice number comes up but when I go to save that invoice it says the invoice # has already been used!

Will I get an answer to my questions?

Thanks for joining on this thread, @Jolene Rupp.

QuickBooks Online helps you stay organized with your records. To keep the message from showing up, let’s turn on the Custom transaction numbers feature.

Here’s how:

1. Go to the Gear icon at the top and choose Account and Settings under Your Company.
2. On the Account and Settings page, tap the Sales menu on the left panel and click the Pencil icon for Sales form content.
3. From there, mark the box for Custom transaction numbers.
4. Click Save and Done.

Next, create an invoice and enter your desired number. Whenever you create a new transaction, the invoice number increments by one.

For additional information, see the How to change the invoice number on sales forms article. It contains a video for visual reference as well as instructions on how to set your own numbering preference.

Let me know if you have any other concerns. Please know I’m here to help and make sure you’re taken care of. 

The above is not an answer to the OP. The issue is as follows:

- An invoice is created by the user.

- Another invoice is automatically created by quickbooks with the letter (a) that follows it.

- Duplicate invoices now exist. For example 2017 AND 2017a.

Its not related to custom form styles, as this would mean the user is creating each invoice with or without a letter.