Some of the invoices I send are not being received by my customers, the email address is correct so it must be another issue. Can anyone help ?

Come on in and join the ever growing, not fixed since February thread here:

https://quickbooks.intuit.com/learn-support/en-uk/transactions/my-emailed-invoices-are-not-being-rec...

Hi there, info-oakfireands and Mark Armistead.

Currently, our software engineers are still investigating this invoice email issue (INV-71760). Rest assured, we're doing our best to get this resolved as soon as possible.

To be added to our list of affected users, I'd recommend contacting our Customer Care Team. You'll receive email updates of the investigation's status and will be notified once it's been rectified. Here's how to connect with us:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human, then select Contact Us to connect with our live support.
5. Select Get a callback or Send a message to start a conversation.

In the meantime, you can manually download the invoice into a pdf file, and then send it to your customers outside QuickBooks Online. I'm also adding this article to learn what to do when your customers are not receiving your invoices, sales receipts, estimates, statements, or reports:  3 solutions for when customers aren't receiving your emails.

Your patience is greatly appreciated as we work through this. If you need more help in managing your invoices, please don't hesitate to reach out to me again.

Do you realise that this constant copy and paste reply is just making your customer mad? 
Endless repeating the same, ‘our engineers are working in a fix’ months on end is just a joke.

it is not correct QBO, to keep marking these distress flare messages as solved. The issue is patently not solved - as Mark has said the thread ongoing since February can be found here - its good at least to have everyone in one place - maybe you could direct them there? ...although our thread is ALSO marked as "solved"!!! Which it isn't. https://quickbooks.intuit.com/learn-support/en-uk/transactions/re-my-emailed-invoices-are-not-being-...

Hello Info661, we are still looking into this and the solution is to offer workarounds in the meantime. We know it isn't ideal but we're trying to offer an alternative whilst we find a fix. 

I joined Quickbooks in January and spent a very long time setting it all up and EVERY month at least three of my customers are not receiving their invoices. So it seems it’s never going to be resolved and I’ll move to Sage instead. :pensive_face:

I like to extend an extra hand to help, bethwins.  

I've checked with INV-71760 provided above by my colleague and found it's already closed. But don't worry, I have a couple of solutions to help you fix the issue.   

Solution 1, let's reset your email address. Here's how:  

1. Sign in to your QuickBooks Online account.
2. Go to the Gear icon, then choose Account and Settings
3. Pick the Company section, then select Edit in Contact info.
4. Check each email address and modify it as needed.
5. Press Save, then Done. 

If solution one doesn't work, we can clear and then re-enter your email address. 

1. Go to the Gear icon, then hit Account and Settings.
2. From the Company section, then select Edit in Contact info.
3. Clear the Company email field and enter the desired address as is, even if it appears correct. (Note: Be sure not to use any extra characters or spaces before, within, or after the address you enter).
4. Tap Save, then Done.
5. Send yourself a test transaction. 
6. If you still don't receive the email, try using a different email address with a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead). 

If the first two solutions don't work, check this article: 3 solutions for you when customers aren't receiving your emails. You can follow solution 3 for another option to help resolve the issue.  

If not resolved, alternative ways to send forms are:

• You can save your form as a PDF and send it via email through your business or another email address.
• (For invoices or estimates only) You can send your customer a link to their invoice or estimate through SMS or messenger service. Click on "save and share link" then select "copy link" and paste it into your SMS or messenger service.
• If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send QBO forms from your own address following the steps in Use your Gmail address to send invoices.
• You can save your document as a PDF, print it, and send your customer their forms via mail.

However, if none of the solutions above works, I suggest contacting our customer support team. So one of our agents can further check your account in a safe and secure environment and assist you with different solutions.  

The Community and I will be here to help if you have further questions or concerns. Take care and have a good one.

@Ailenethis is appalling. Closed??? This problem is widespread and still ongoing. please can we have a proper explanation, otherwise I will be going public with this. Me my clients and a whole load of folks on the forum we've been waiting since Feb 2022 for a fix and kept being told engineers are working on it. And now this. Its just a series of sticking plasters trying to fix a massive problem. Not to mention I was informed having registered my customers as suffering massively with this issue, I was assured I would get emailed updates on the progress. I have had nothing.  Not happy. Contact me ASAP.

@bethwins Oh heck. Has come to this? So if they have closed the INV, seems like intuit has decided to just stick its head in a bucket of sand and pretend the issue isn't there. I have put so much time into learning QB.And time on this forum. And time talking to my account namager. I am devastated they are not going to fix this high impact issue affecting I would say probably most QBO customers. :(  Nothing for it but to move software provider then. Total utter nightmare. I've been dreading this. Why on earth can't they just implement the simple fix we've been telling them to do for months?

@info661Nothing changes. I've come to the conclusion that Intuit totally and utterly ignore their customers in that eventually people will just put up with the issues. It's pretty pathetic as a large business really. If you try and engage with management on social media they just ignore you, they are too busy shouting about how great and inclusive they are as a business.

I'm glad its not just me doing something stupid. A small percentage of my invoices always fail to reach their destination. This time the whole batch says sent but none have been received.

Aware that I'm paying £16 a month for this? And its clearly an ongoing problem.

Hello Nicola Woodward, if some of your invoices are not being received by your customers, please can you have a look at this article and follow the steps.