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a2ruedas-hotmail
Level 1

The company email address showing up on invoices is wrong and I can’t seem be abale to change it, also the logo isn’t showing either. How can I get support with this?

 
2 REPLIES 2
Ashleigh1
QuickBooks Team

The company email address showing up on invoices is wrong and I can’t seem be abale to change it, also the logo isn’t showing either. How can I get support with this?

Hello A2ruedas-hotmail, thanks for posting on the Community page, so you can ring the supportline on 0808 234 5337 and youll be able to set up a screenshare with the agent on the phone, the line is open mon to fri 8am to 7pm.  If you go to the main cog wheel> account and settings >company and double check that the email is correct there as that is where it is being pulled from. Have you actually uploaded the logo into the account?

a2ruedas-hotmail
Level 1

The company email address showing up on invoices is wrong and I can’t seem be abale to change it, also the logo isn’t showing either. How can I get support with this?

I managed to fix this by amending the form from my laptop, the mobile app wouldn't process my amendments properly...

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