unapplied cash is being added as a sale when its not, its payment from a customer

Hi kayday When the amount appears in the banking section click into it and select 'find match' you should be able to match the amount to the invoice payment.

Hi John, This doesn't seem to work as the invoice is closed. I've tried adding the unapplied cash to the customer by  adding payment but that just adds funds, when I need the unapplied cash income to become a minus. I spoken with an adviser yesterday and wrote down some notes, but when I tried doing it on my own, I get confused. 

He said for me to go into reports- customer sales reports-delete- add funds to deposits-unapplied cash?? Does that make any sense to you, I've a feeling that I haven't noted all the steps. Thanks

Hi kayday I think what the agent is refering to is when you're marking the invoice as paid you enter the undeposited funds account in the deposit to field. You then create a bank deposit from within the New+ option ensure that the correct bank account is selected in the account field in the top left as well as the date that theamount was deposited to your bank > select/tick the relevant invoice > save and close. If the amount you're depositing to the bank relates to a number of invoices just follow the process as above and select all the relevant invoices so that the amount shown on the deposit matches the amount that was deposited. You will then be able to match this deposit to the amount on your banking screen.