We have been having invoice delivery issues for months, I see from the community that this is an ongoing issue. Is there an estimated resolution date from your engineers?

Hello Tangonovemberbravo, 

Welcome to the Community page, 

So we should be getting an update about the issue tomorrow. 

Thanks, is there an update?

Hi tangonovemberbravo, we're sorry for the delay on this, our technicians are expecting a further update or resolution by 21/06. If you haven't already, please reach our support team quoting the investigation reference INV-72878 so that we can keep you updated on this via email. 

Thanks, unfortunately the support team has not been particularly helpful. All they've done is add this issue to a list so I will receive email updates. There is no resolution or update as expected.

Hello Tangonovemberbravo, so the INV-72878 is still being worked on, any updates you will receive and email to let you now. We apologies for any inconvenience it has caused to you.