When raising a credit note for a customer, QB will automatically apply this to any invoice, how do I stop this from happening? I want to leave the credit not as unapplied

in company settings>advanced>automation, set auto apply credits to off

Thanks for your reply.

But I am not able to find the automation setting, I'm using QB online, and I have looked through "account and settings".

I appreciate if you could direct me to the relevant settings option for the automation.

Many thanks

I have the same issue, although I had set OFF Automatically Apply Credits, at the beginning, I can record the overpaid amount as QB showed "Amount to credit" but after I applied the Credit to other Invoices, QBO  automatically takes that Credit applies for wrong Invoices. I came back to the date I recorded overpaid and I didn't see anything that I did before (didn't see the Amount to credit). 

Is there any way to keep it manually apply and don't automatically change?

Thank you.

Hello tracey-bdseafoods,

Thanks for letting us know that the Automatically Apply Credits has been turned off. I'd like to make sure this doesn't happen again. You can clear your browser's cache. Clearing the cache helps refresh the browser's settings and get everything back to running smoothly. 

Here's an article for the steps: How do I clear my browser cache and temporary Internet files?

You can also contact our Customer Care Team if you're still having the same issue after clearing the cache:

Here are the steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

Please don't hesitate to reach out to me if you have any additional questions or other concerns. Thanks.