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Hello there, uservickywitherall.
Once your customer pays you, you'll need to manually record the payment by selecting the Mark as paid feature. This ensures open invoices will show as paid. Let me show you show:
- Go to Invoices on the left panel.
- Find the invoice. Then, click the drop-down arrow next to Send.
- Select Mark as paid.
If you've done following the steps above and still the invoices are not showing as paid, sign in to your QBSE account in a private browser. Once logged in, check the invoice. If it's not as paid, return to your default browser and perform a clear cache to refresh the system. If the issue persists, try using other supported browsers.
For additional details, you can check here.
You can always post here if you have other questions or have follow-up questions. Take care and have a good one!
