Hello there, Jayson. I'm here to provide some details regarding this issue and help point you in the right direction for support.
At this time, there is an ongoing investigation into the snap receipt feature is not working properly within the program. Rest assured, our engineering team is aware of this and is working diligently to resolve it. As a workaround, I suggest uploading your receipts from your computer or Google Drive.
To get you in the loop on the latest updates on the issue, I encourage you to contact our customer care team. This way, they can add you to the list of affected users and notify you via email of the resolution updates. You can present this investigation number (INV-100869) to our representative to speed up the process.
Here's how:
- Log in to your QBO account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us.
Please check out our support hours to ensure that we can address your concerns on time.
Additionally, you can check out this article for the detailed steps and information in case you want to send your receipts into QBO via emailing them: Email receipts and bills to QuickBooks Online.
Return to this thread if you have further questions about utilising snap receipts in QBO. I'll be here to answer them as soon as I get your reply.
