Welcome to the QuickBooks Community, Heyup. I'm here to help you resolve the issue with your frozen receipt transactions. Let's walk through the steps together to fix it.
To clarify, when you mention that it's frozen, do you mean that the interface becomes unresponsive when you click on it, or are you encountering a specific error message? Providing a screenshot will be much appreciated.
In the meantime, I recommend using a private browsing window that doesn't store files. Browsers use cache and cookies to load web pages faster.
To open an incognito window, you can refer to these keyboard shortcuts:
- Google Chrome: Press Crtl+Shift+P
- Microsoft Edge & Mozilla Firefox: Crtl+Shift+N
- Safari: Press Command+Shift+N
If you can now see your receipts transactions, consider returning to your regular browser and clearing its cache and cookies.
If you still have the same result, I suggest utilizing another supported browser. It can help us identify if the issue is specific to your current browser.
Additionally, check out these articles that can help you with your receipts:
If you have any other concerns or questions beyond the issue with your receipts, please feel free to leave a comment below. The Community is here around the clock to assist you. Wishing you continued success in your business.
