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HM-Bookkeeper-UK
Level 3

Refund Appearing on every Invoice

Hi,

We sent a refund to a customer and included the word 'Refund' in his Refund Receipt Number box. Now whenever we create a new invoice, the Invoice Number box always has the word Refund at the end. 

How can we rectify this issue please?

Solved
Best answer May 31, 2023

Accepted Solutions
Ashleigh1
QuickBooks Team

Refund Appearing on every Invoice

Hello HM-Bookkeeper-UK, thanks for posting on the Community page, if you take out the refund part, enter in the information details save and close when you open a new invoice the word refund should not be there anymore. You may need to do it a double of times.

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1 REPLY 1
Ashleigh1
QuickBooks Team

Refund Appearing on every Invoice

Hello HM-Bookkeeper-UK, thanks for posting on the Community page, if you take out the refund part, enter in the information details save and close when you open a new invoice the word refund should not be there anymore. You may need to do it a double of times.

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