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karenlegallez
Level 1

Resolving invoice amount creating errors

I am getting an error when trying to resolve a difference in an invoice amount and a payment received due to a charge that was discounted from the invoice amount. Screenshot 2022-01-30 at 10.47.11.png Totally all ok - they just didn't let us know before I raised an invoice to remove this amount. I have tried 2 browsers and worked through clearing the cache etc as per topics in here. Nothing is working. Can anyone advise how I can correct this as I cannot mark the invoice as paid.

Solved
Best answer January 30, 2022

Accepted Solutions
MichelleBh
Moderator

Resolving invoice amount creating errors

I want to stop this error from happening to you, Karen. You're in the right place to look for solutions.

 

I have instructions here to fix the error you've received in resolving the difference in QuickBooks. This way, you can categorize the transactions seamlessly. 

 

Let's change the invoice payment bank account to Undeposited funds. Then add the bank charge to match the amount in your bank feed. Do the following: 

 

  1. Go to the Sales tab and select All sales
  2. Locate and double-click the payment in the list. 
  3. Change the Account to Undeposited funds, then click Save and close
  4. Hit the +New menu and pick Bank deposit
  5. Check the appropriate payment in the list. 
  6. Under Add funds to this deposit, add the following: 
  • Customer name
  • Bank Charges as Account. If you didn't see it, click Add New to create one.  
  • Payment Method
  • Negative amount

 

       7. Click Save and Close

recieve payment account.PNG deposit in qbo with charges UK.PNG

 

After that, go back to the Banking tab and re-match the transactions to verify if it's already performing well. 

 

If the issue persists, I'd suggest excluding the invoice and manually clearing the transaction recorded in QuickBooks. Follow the steps below on how to clear them in the register: 

 

  1. Go to the Accounting menu and choose Chart of Accounts.
  2. Click the View register link of the bank account where the transaction was added.
  3. From the checked columns, click the blank field until the letter is displayed.
  4. Click Save and close

C.PNG

 

Once everything is good, don't forget to reconcile them to make sure they match your bank and credit card statements. 

 

Moreover, check out these articles below on how to fix reconciliation and bank issues in QuickBooks: 

 

 

Don't hesitate to tag my name in the comment section below if you have other concerns or questions about your bank accounts. I'm always ready to help. Enjoy using QuickBooks, Karen.  

View solution in original post

1 REPLY 1
MichelleBh
Moderator

Resolving invoice amount creating errors

I want to stop this error from happening to you, Karen. You're in the right place to look for solutions.

 

I have instructions here to fix the error you've received in resolving the difference in QuickBooks. This way, you can categorize the transactions seamlessly. 

 

Let's change the invoice payment bank account to Undeposited funds. Then add the bank charge to match the amount in your bank feed. Do the following: 

 

  1. Go to the Sales tab and select All sales
  2. Locate and double-click the payment in the list. 
  3. Change the Account to Undeposited funds, then click Save and close
  4. Hit the +New menu and pick Bank deposit
  5. Check the appropriate payment in the list. 
  6. Under Add funds to this deposit, add the following: 
  • Customer name
  • Bank Charges as Account. If you didn't see it, click Add New to create one.  
  • Payment Method
  • Negative amount

 

       7. Click Save and Close

recieve payment account.PNG deposit in qbo with charges UK.PNG

 

After that, go back to the Banking tab and re-match the transactions to verify if it's already performing well. 

 

If the issue persists, I'd suggest excluding the invoice and manually clearing the transaction recorded in QuickBooks. Follow the steps below on how to clear them in the register: 

 

  1. Go to the Accounting menu and choose Chart of Accounts.
  2. Click the View register link of the bank account where the transaction was added.
  3. From the checked columns, click the blank field until the letter is displayed.
  4. Click Save and close

C.PNG

 

Once everything is good, don't forget to reconcile them to make sure they match your bank and credit card statements. 

 

Moreover, check out these articles below on how to fix reconciliation and bank issues in QuickBooks: 

 

 

Don't hesitate to tag my name in the comment section below if you have other concerns or questions about your bank accounts. I'm always ready to help. Enjoy using QuickBooks, Karen.  

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