Thank you for adding more context to your concern, IAdventure. I'm committed to ensuring you receive the best guidance possible for handling refunds and payments, so they match your invoices and keep your sales records accurate.
Before we proceed, I want to provide some insight into handling credit notes and refunds for sales entries. In QuickBooks Online (QBO), you can use a credit note for these specific cases:
- Use a credit note to reduce a customer's balance immediately.
- Customers can use all or part of their credit notes to pay an invoice.
- Apply a credit note when recording a customer's invoice payment.
- Credit notes affect sales reports, even if not applied to invoices.
When processing a refund, utilise a cheque or expense to record the refund reduces your bank's balance and offsets the customer's open credit, overpayment, or prepayment. Refer to this article for more insights into the process: Record a customer refund in QuickBooks Online.
Since the amount for your bank transaction doesn't match your invoices, we recommend contacting our QuickBooks Online (QBO) Care Team for further assistance. They will assist you in effectively managing refunds and payments, ensuring they are correctly applied to the invoices.
To get the contact information:
- Navigate to the Help icon in the upper right to open the Search window.
- Next, hit the Contact Us button and provide a short description of your issue in the What can we help you with? section.
- Press the Continue button and select Callback to speak with an agent or Chat for real-time assistance.
You can go over each link below for guidance on how to classify your entries to the correct category and balance your bank and credit card account:
Feel free to visit the Community again if you need further assistance completing a specific accounting task or managing your business entries. We'll get back to provide the help you need.
