I need to enter a supplier credit note, I go to New, Supplier Credit but the minute I put in the suppliers name it brings up an old supplier credit with all the items listed (in this case 59 items). I asked support and they told me that I need to delete each line, is this correct? when don't I get a clean slate - Regards Mario
Hello MarioNDS, thanks for posting on the Community page, you can try turning off the setting for autofill (cog > account & settings > advanced > automation > prefill forms with previously entered content) then log back into QuickBooks and re-try then it should be clear for you to then fill out what you need.
Thanks Ashleigh1, maybe you should train your customer support with that information as I was told by them that there was nothing that they could do.
What about suppliers credit notes, is there any way that I can duplicate a suppliers bill and convert it into a credit note without having to type in all the items. Regards MarioNDS
Hi MarioNDS, it's not possible to copy the details onto different transaction-type or convert this - you'd need to enter the information on the credit note manually. We appreciate this would be a time saver and we'd recommend leaving feedback via the Cog > Feedback tool in QuickBooks.
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