I'll share some news about the error message when sending an invoice.
We have a reported issue about the delivery error message when sending out invoices. Our engineers are currently working to resolve this as soon as possible.
In the meantime, you'll want to save the invoices you want to send then manually email them to your customers. Here's how:
You'll also want to contact our support so they can add you to the list of affected users. That way, our engineers will be able to send you an update regarding the issue.
I'd like to do it here, but I'm unable to access sensitive contact information. That said, there's how to contact them:
If you need help recording your invoice payments, you can check out this article for a guide: Record invoice payments in QuickBooks Online.
I appreciate your patience while we're fixing the issue. This thread is still open if you have more questions about your invoices or other transactions in QuickBooks Online. I'm here to help.
I have resolved this issue after an online chat with Support.
In my case it appears that it all stems from trying to send copy invoices to another email address, whether by ticking the 'Email me a copy at' box (Gear Icon/Account & Settings/Sales/Messages (Default email message sent with sales forms), or by entering an email address there in either the Cc or the Bcc box. Even ticking the 'Send me a copy' box in the Send dialog has the same effect.
I have given feedback about this so hopefully someone at QuickBooks will get this corrected sometime!
Hello Community Users, We just wanted to stop by and update this thread that the delivery error message received when sending invoices was resolved in June 2021. If you find you receive an error message when sending an invoice in Quickbooks Online please feel free to add a comment on this thread and we'd be happy to investigate this for you.
Hi there, @LewLew81.
Currently, there's an ongoing investigation (INV-86502) about getting a delivery error when attempting to send invoices in QuickBooks Online (QBO). As a workaround, you can follow the recommended steps below.
While we don't have the exact time frame for when this will be resolved, I recommend reaching out to our Phone support team to add you to the list of affected users. Once done, you'll be able to receive updates and news about the resolution. Here's how:
I'll include this helpful resource that you can use as a guide in case you need to customise your invoice templates: Customise invoices, estimates, and sales receipts in QuickBooks Online.
I'm always here ready to lend you a hand if you have any other concerns managing your invoices in QuickBooks. Have a good one and stay safe.
Hello PuntaConejo, thanks for joining this thread - our previous investigation for the delivery error has now been resolved. If you're still seeing this, please get back to us below with a screenshot of the error and the app version that you're using. If you're using the web, please check that the error is consistent across more than one web browser.
Delivery Error: Your email subject contains invalid characters or emojis. Please remove those before sending.
Shared my screen with customer support yesterday so they have a recording on file.
Tried different browsers, mac, PC, I phone app.
All of the above does not work when sending out email invoices.
We have been sending out invoices the same way for 5+ years without a problem.
Please help us fix this issue.
I know this hasn't been an easy process for you, PuntaConejo. Allow me to chime in and ensure you'll get the best help available so this gets sorted out for you.
When sending invoices to the customer through QuickBooks, you'll want to ensure there are no unwanted other characters entered from the email subject. This way, it would help us rectify the unusual behavior when sending invoices to your customers.
If the issue persists, I'd suggest reaching out to our Customer Care Team. They have the tools to check into your account and create a new investigation ticket if necessary.
I'm sharing this reference to guide you on how to personalise and add specific information to your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Let us know in the comments below if you have additional questions or other QuickBooks concerns. We'd gladly assist you further.
Wow this comment is so accurate. I just talked with 2 different support agents, the first one just ended the chat on me and the second went on and on asking me to troubleshoot it myself. Quickbooks is supposed to speed up my business workflow and instead I waste hours upon hours troubleshooting bugs and wasting time with useless customer service.