Hi, Jackie.
The reason the transaction categories added by your accountant do not appear in your QuickBooks Online (QBO) Sole Trader account is likely because the categories may have been added in a different QBO account they manage for other clients or a newly created one. This changes made in another account do not automatically sync to your QBO Sole Trader account unless those modifications were specifically made directly within your account.
To categorize your business rates using a government VOA 6048 form, you can add them as a new transaction under the Transactions tab in QuickBooks Online. Once added, simply select the appropriate Category Type to ensure accurate classification.
Here's how:
1. Go to Transactions and click the Bank Transaction tab.
2. Select the dropdown next to New transaction.

3. Select the appropriate Expense type (Income or Expense).
4. Enter Payor, Amount, and choose for Business or Personal use.
5. Add a category type under the Category section.
6. Create a name for the category and add a description.
7. Once done, select the Save button.

Additionally, we can consult your accountant to determine the correct expense account to use for accurate categorization of your business rates.
Please feel free to respond to this post if you have any additional questions or concerns regarding QuickBooks Online (QBO).