cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
klous-1
Level 4

Transaction emails (Estimates, Invoices etc) not sending?

When sending Invoices and Estimates to customers, seems like the emails are showing as sent QB but not sending.

 

I've tried several accounts, several computers, private browser and sending to several of my own email addresses, nothing comes through.

4 REPLIES 4
sarahcross
Level 1

Transaction emails (Estimates, Invoices etc) not sending?

We are having the same issues with our clients too so interested in any response.

klous-1
Level 4

Transaction emails (Estimates, Invoices etc) not sending?

They confirm the issue and are working on fixing it...

vermontvermouth
Level 2

Transaction emails (Estimates, Invoices etc) not sending?

I'm hacing the same issue.  Apparently it has been happening for months and I only noticed it now when a client confirmed that they hadn't seen an invoice.

I had an unhelpful help-chat with quickbooks today where they asked the usual things like try a different browser or send to a different email (which obviously are not the problem).  

No acknowledgment that this is a known issue, so I'm glad to see others saying it is.

vermontvermouth
Level 2

Transaction emails (Estimates, Invoices etc) not sending?

Aha, I fixed it for me at least.  It was some permissions/authorization issue between gmail (what I was using as my send-from address) and quickbooks.

 

What I did:

1) Create an invoice and fill out whatever is necessary (you won't actually be sending it)

2) Click "review and send"

3) On the review page, click the pulldown menu for "from" and select "remove gmail address"

4) Now click the pulldown meny for "from" and select "add gmail address" to re-add your gmail

5) follow the steps that come up to authorize you gmail account

 

I hope that helps others 

Need to get in touch?

Contact us