unapplied payments

Thanks for reaching out on the Community, Katerina1990

Unapplied payments are payments on account that have not been matched to an invoice or bill. 

Do the corresponding invoices appear on the customer's page as open (with the option to 'Mark as paid')?

To allow you to continue entering invoices in the meantime, you can temporarily turn off the feature to automatically apply credits as payments. To do this, go to the Cog > Account & settings > Advanced > Automation > Toggle off automatically apply credits.

Hi

Thank you for your response. I have a look again in chart of accounts through Debtors- and found those payments received twice. So I think it was a duplicate payment , one was matched with bank transaction and one added as received payment. I deleted a duplicate payments received and now unapplied payments disappeared. I also tried to create a new invoice-it appears correct now (no adding any credits). Hope I did everything right. 

Hello Katerina1990, yes what you have done is correct in your account.