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Level 2

Uploading receipts

Hi all,

Is it just me or have others noticed that this facility seems to be getting worse at recognising figures and text on bills rather than better.  It does not learn as it goes along and and keeps making the same mistakes when bills are uploaded. Fields that are obviously the invoice number get missed, along with it not being able to read figures correctly a lot of the time, and there is no facility to teach it either. 

It is still faster than manually entering each invoice, but really does not perform well. It does not allow you to separate goods from delivery for example or anything other than a basic function.    


This facility could be great if only it learnt or was in some way teachable 

QuickBooks Team

Uploading receipts

Hi edagr, thanks for posting on the Community. 

We're sorry to hear you're not finding the bill/receipt upload feature to be as efficient as it could be.  Do you upload a single image at a time, and are you uploading these directly from your computer or by emailing these to QuickBooks for extraction? 

Level 2

Uploading receipts


i upload multiple bills at a time from the computer. 


Uploading receipts

Hi there, edgar.


Thanks for getting back to us. Allow me to chime in and help ensure this is taken care of for you.


I can see how having this option would be helpful for you and your business. We'd love to hear your inputs. I recommend leaving feedback to notify our engineers about the changes you want for the bill/receipt upload feature. This way, they can consider adding it in the future updates


Here's how to send feedback:


  1. In QBO, click the Gear icon at the top, then Feedback.
  2. Enter your comments or product suggestions. Then select Next to submit feedback.


You can track feature requests through the QuickBooks Online Feature Requests website.


In case you need it, I'll add this article that tackles managing and uploading your receipts for more information: Upload your receipts to QuickBooks Online.


If you want to see more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.


Please leave a comment below if you have more questions about this or anything else. I'll be here to help. Take care.

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