Hi tangonovemberbravo, we're sorry for the delay on this, our technicians are expecting a further update or resolution by 21/06. If you haven't already, please reach our support team quoting the investigation reference INV-72878 so that we can keep you updated on this via email.
Thanks, unfortunately the support team has not been particularly helpful. All they've done is add this issue to a list so I will receive email updates. There is no resolution or update as expected.
Hello Tangonovemberbravo, so the INV-72878 is still being worked on, any updates you will receive and email to let you now. We apologies for any inconvenience it has caused to you.