cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
minlee2001
Level 2

When raising a credit note for a customer, QB will automatically apply this to any invoice, how do I stop this from happening? I want to leave the credit not as unapplied

 
Solved
Best answer May 11, 2019

Accepted Solutions
Rustler
Level 15

When raising a credit note for a customer, QB will automatically apply this to any invoice, how do I stop this from happening? I want to leave the credit not as unapplied

could be a difference in how things are set up US vs UK

company settings>advanced>automation in the US version

if it is not there in the UK, check all the areas in settings

View solution in original post

5 REPLIES 5
Rustler
Level 15

When raising a credit note for a customer, QB will automatically apply this to any invoice, how do I stop this from happening? I want to leave the credit not as unapplied

in company settings>advanced>automation, set auto apply credits to off

minlee2001
Level 2

When raising a credit note for a customer, QB will automatically apply this to any invoice, how do I stop this from happening? I want to leave the credit not as unapplied

Thanks for your reply.

 

But I am not able to find the automation setting, I'm using QB online, and I have looked through "account and settings".

 

I appreciate if you could direct me to the relevant settings option for the automation.

 

Many thanks

Rustler
Level 15

When raising a credit note for a customer, QB will automatically apply this to any invoice, how do I stop this from happening? I want to leave the credit not as unapplied

could be a difference in how things are set up US vs UK

company settings>advanced>automation in the US version

if it is not there in the UK, check all the areas in settings

tracey-bdseafoods
Level 2

When raising a credit note for a customer, QB will automatically apply this to any invoice, how do I stop this from happening? I want to leave the credit not as unapplied

I have the same issue, although I had set OFF Automatically Apply Credits, at the beginning, I can record the overpaid amount as QB showed "Amount to credit" but after I applied the Credit to other Invoices, QBO  automatically takes that Credit applies for wrong Invoices. I came back to the date I recorded overpaid and I didn't see anything that I did before (didn't see the Amount to credit). 

Is there any way to keep it manually apply and don't automatically change?

 

Thank you.

RenjolynC
QuickBooks Team

When raising a credit note for a customer, QB will automatically apply this to any invoice, how do I stop this from happening? I want to leave the credit not as unapplied

Hello tracey-bdseafoods,

 

Thanks for letting us know that the Automatically Apply Credits has been turned off. I'd like to make sure this doesn't happen again. You can clear your browser's cache. Clearing the cache helps refresh the browser's settings and get everything back to running smoothly. 

 

Here's an article for the steps: How do I clear my browser cache and temporary Internet files?

 

You can also contact our Customer Care Team if you're still having the same issue after clearing the cache:

 

Here are the steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

Please don't hesitate to reach out to me if you have any additional questions or other concerns. Thanks.

Need to get in touch?

Contact us