Let's perform some troubleshooting steps to make sure you'll be able to use the receipt snap feature, multifitren-gmai.
Normally, the app stores cache to speed up your experience in performing your tasks. Once it's full of cache, your system may experience some unusual responses that's why you're unable to find the feature. You'll want to clear your app data to refresh the system and remove the older files that cause the behavior.
If you're using an Android device, here's how:
If you're using an iOS device, here's how:
However, if the issue persists, I suggest uninstalling (tap and hold the app icon) and reinstalling the app. This ensures that you're using the most updated version. Furthermore, to learn more about the QuickBooks Online Mobile feature, I've added this article for your reference: Compare Mobile App Feature.
Feel free to let me know if you have any concerns about the receipt snap feature. I'll always be right here to help.
Hi there, @multifitren-gmai.
I'm here to ensure to you'll be able to refresh your QuickBooks Online (QBO) app's data.
Since you're having trouble looking for the Help & Feedback option under the Menu icon, there's another way how you can refresh your QBO app. Please refer to these steps:
Once done, open your QBO account and check if you can now see the receipt snap option. If the same thing happens, you can uninstall and reinstall the app.
I've also added this article to provide you with information about uploading receipts in QBO using your mobile app: Upload your receipts and bills to QuickBooks Online.
Just in case you need additional assistance such as handy articles or guides, feel free to browse our QuickBooks help page.
I'm just a post away if you have any other concerns about managing receipts in QBO. I'd be happy to help you once more. Have a great day ahead.
We have a new iPhone SE. We just installed the app, version 22.09.3.
The receipt snap option is not showing on the app.
I have an iPhone 12 with version 22.09.3 that works just fine.
Thank you for following this thread, robinangemi1.
Let's go over some troubleshooting steps to get the snap receipt function to appear on your mobile device (iPhone SE).
To begin, delete some unused apps from your iPhone SE to free up memory. The procedure will also refresh the performance of QuickBooks Online (QBO).
Next, open QBO on your phone and see if you can see the scan receipt feature. If the problem persists, uninstall and reinstall the app. Simply touch and hold the app and then click the Delete app button.
You can save the link to our online resources for future use. From there, you'll find topics such as tax management, banking operations, payroll processing, and other accounting tasks.
f you have any further questions about managing receipts in QBO, I'm only a post away. I'd be delighted to assist you once more. Have a wonderful day.