Let's perform some troubleshooting steps to make sure you'll be able to use the receipt snap feature, multifitren-gmai. Normally, the app stores cache to speed up your experience in performing your tasks. Once it's full of cache, your system may experience some unusual responses that's why you're unable to find the feature. You'll want to clear your app data to refresh the system and remove the older files that cause the behavior. If you're using an Android device, here's how:Go to the More icon at the top right corner of the screen.Choose Settings.Select Refresh Data and choose Yes. If you're using an iOS device, here's how:Go to the Menu icon at the top left corner of the screen.Choose Help & Feedback.Select Refresh Data and Refresh. However, if the issue persists, I suggest uninstalling (tap and hold the app icon) and reinstalling the app. This ensures that you're using the most updated version. Furthermore, to learn more about the QuickBooks Online Mobile feature, I've added this article for your reference: Compare Mobile App Feature. Feel free to let me know if you have any concerns about the receipt snap feature. I'll always be right here to help.

Question

Where has receipt snap gone from the app?

Forum|Forum|4 years ago
March 12, 2022
7 replies
13 views

No text available

QuickBooks Online

MariaSoledadG

QuickBooks Team

Let's perform some troubleshooting steps to make sure you'll be able to use the receipt snap feature, multifitren-gmai.

Normally, the app stores cache to speed up your experience in performing your tasks. Once it's full of cache, your system may experience some unusual responses that's why you're unable to find the feature. You'll want to clear your app data to refresh the system and remove the older files that cause the behavior.

If you're using an Android device, here's how:

Go to the More icon at the top right corner of the screen.
Choose Settings.
Select Refresh Data and choose Yes.

If you're using an iOS device, here's how:

Go to the Menu icon at the top left corner of the screen.
Choose Help & Feedback.
Select Refresh Data and Refresh.

However, if the issue persists, I suggest uninstalling (tap and hold the app icon) and reinstalling the app. This ensures that you're using the most updated version. Furthermore, to learn more about the QuickBooks Online Mobile feature, I've added this article for your reference: Compare Mobile App Feature.

Feel free to let me know if you have any concerns about the receipt snap feature. I'll always be right here to help.

M

multifitren-gmaiAuthor

I’m using iOS and I don’t have help and feedback on the app or any menu where I can refresh data

DivinaMercy_N

Moderator

Hi there, @multifitren-gmai.

I'm here to ensure to you'll be able to refresh your QuickBooks Online (QBO) app's data.

Since you're having trouble looking for the Help & Feedback option under the Menu icon, there's another way how you can refresh your QBO app. Please refer to these steps:

In your device's settings, go to the Setting General iPhone Storage menu.
Next, look for the QBO app.
Then, select Offload App to free up the storage without deleting the documents and data for the app.

Once done, open your QBO account and check if you can now see the receipt snap option. If the same thing happens, you can uninstall and reinstall the app.

I've also added this article to provide you with information about uploading receipts in QBO using your mobile app: Upload your receipts and bills to QuickBooks Online.

Just in case you need additional assistance such as handy articles or guides, feel free to browse our QuickBooks help page.

I'm just a post away if you have any other concerns about managing receipts in QBO. I'd be happy to help you once more. Have a great day ahead.

B

Bazza130

I’m having the same issue with receipt snap. If I uninstall the app won’t I loose my data?

Barry

L

LollyNino_C

QuickBooks Team

Thank you for joining the thread and informing us of the issue you are experiencing, Barry. I'm here to share an update about this matter.

Currently, we have an ongoing investigation about the snap receipts feature not functioning in the QuickBooks Online App. Rest assured that our engineers are aware of this matter and are diligently working on a fix so you can get back to business seamlessly.

We recommend contacting our Customer Support Team so they can add you to the list of affected users. This way, you'll receive email updates about the investigation's progress and get notified as soon as it's resolved.

Here's how to contact support:

Sign in to your QuickBooks account.
Select the Help (?) icon.
Scroll down to select the Contact Us button and follow the prompts.
You will be able to request a callback or start a live chat with an expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

On the other hand, uninstalling and reinstalling the QuickBooks app will not impact your company files. All your data will be there after reinstalling the app and logging back into your account.

See this for detailed instructions on reinstalling the QBO mobile app: How to download the QuickBooks Online mobile app.

I've also included an article that will assist you in determining the capabilities that are accessible on each supported device: Compare Mobile App Features.

I'm just a post away if you have any other concerns about managing receipts in QBO. I'd be happy to help you once more. Have a great day ahead.

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