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Level 2

You cannot add a credit for a supplier without any open bills?


I hope someone can help me, I'm finding supplier refunds really difficult.

My refund is as simple as it can get: item that cost £28.99 (VAT included). Sent it back, refund of £28.99 two weeks later in my bank account. Boom.


I have followed the instructions online:

Step 1

New+ and chose SUPPLIER CREDIT

Supplier Credit (Added the original supplier and the correct date)

Entered the correct category, description and VAT (20%)




Then according to the instructions, I don't need to do step 2/add the deposit because my bank account is connected and I can see the transaction. The credit did not automatically match to the refund which I hoped it might. Disappointing. 

So, I then went to New+ and chose CHEQUE 

I added the payee which brought up a box on the right which says "Add to cheque"

When I click add on the credit, another box pops up which says You cannot add a credit for a supplier without any open bills

Please can anyone tell me where I'm going wrong? I use QB online.

Is the VAT wrong?

I matched the original transaction already to the receipt, should I bring it back to the "For review" tab in banking? The refund is still sat there in "For review".

If there is a simple way of processing supplier refunds I would be so grateful to hear it. 

Many thanks




QuickBooks Team

You cannot add a credit for a supplier without any open bills?

Hello FAC-UK, Welcome to the Community page, 


You need to follow all the steps on this help article to then record a supplier refund correctly. If you click on the article and select the correct option you need for the supplier and follow every single step it tells you then you will have no problems. 

Level 2

You cannot add a credit for a supplier without any open bills?

Thanks, that's what I tried. I have just been chatting to a member of the QB team who talked me though the process, but have realised the initial credit transaction is still sat in my "for review" banking tab. Unfortunately by this point, we had already said goodbye :(

I'm following "Supplier refund if bill has been paid"  because I've already had the refund. Do I begin step 1 with both credit and debit transactions in the "for review" tab in banking? I had already matched the first transaction with the expense when I originally paid for it, do I need to undo this? 



You cannot add a credit for a supplier without any open bills?

I can help you with recording your refund transaction, @FAC-UK


You no longer need to undo the credit transaction. Just proceed to the refund amount that you've received from the Banking page and categorise it to the Creditors (Accounts Payable) account.


Here's how:


  1. Go to the Banking menu.
  2. Click to expand the transaction to review its details.
  3. Select the Categorise button. 
  4. Enter all the information needed. 
  5. Click on Add once you're done.


Check out this article for more information about reviewing downloaded transactions and adding them to the right account: Categorise and match online bank transactions in QuickBooks Online


Refer to this article for more information about adding and recording payments towards bills through a check, cash, or credit card: Enter and manage bills and bill payments in QuickBooks Online


I'm always here if you need further help in recording your refund transaction. Keep safe, and have a great rest of the day! 

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