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Trudi0411
Level 1

"You've hit your email limit." This is what we get when trying to send sales invoices, anyone any ideas. We have just migrated from desktop to advanced online

"You've hit your email limit." This is what we get when trying to send sales invoices, anyone any ideas. We have just migrated from desktop to advanced online and its very frustrating...

7 REPLIES 7
GeorgiaC
QuickBooks Team

"You've hit your email limit." This is what we get when trying to send sales invoices, anyone any ideas. We have just migrated from desktop to advanced online

Hi Trudi0411, thanks for posting on the Community. 

 

We'd like to make sure you can begin sending invoices again. Is your QuickBooks Online account on a paid subscription or trial period? 

Trudi0411
Level 1

"You've hit your email limit." This is what we get when trying to send sales invoices, anyone any ideas. We have just migrated from desktop to advanced online

 

We are still in our trial period does this make a difference ?

Ashleigh1
QuickBooks Team

"You've hit your email limit." This is what we get when trying to send sales invoices, anyone any ideas. We have just migrated from desktop to advanced online

Hello Trudi0411, that will be why you're getting that message as you're on the trail version as you're not fully subscribed to the account. There is no limited once fully subscribed to the account. 

Trudi0411
Level 1

"You've hit your email limit." This is what we get when trying to send sales invoices, anyone any ideas. We have just migrated from desktop to advanced online

How do we subscribe rather than trial ?

It did not give us the option and nervous about pressing cancel

GeorgiaC
QuickBooks Team

"You've hit your email limit." This is what we get when trying to send sales invoices, anyone any ideas. We have just migrated from desktop to advanced online

Hi Trudi0411, you can subscribe on the billing & subscriptions page (select the Cog > Account & settings > Billing & subscriptions to view). The billing & subscription area is currently only available in the web version of QuickBooks Online, so you'll need to sign in using a computer browser to do this. If you don't see the option here, please call our support team on 0808 234 5337 for further assistance. This line is open Mon - Fri, 8am - 7pm, and is free from UK mobile & landlines. 

obi123
New Member

"You've hit your email limit." This is what we get when trying to send sales invoices, anyone any ideas. We have just migrated from desktop to advanced online

I have the same problem on a paid essential account. ive sent 25 emails and get the same message. someone at quickbooks support said its written in the software to limit the number of emails you can send for the first 30 days, however he doesn't know what the limit is... sounds like a fob off no way QuickBooks have put a 25 email a day limit for 30 days 

ShangY
QuickBooks Team

"You've hit your email limit." This is what we get when trying to send sales invoices, anyone any ideas. We have just migrated from desktop to advanced online

Hello, @obi123.  I'll provide some information about email limitations in QuickBooks Online (QBO). 

 

For new QBO subscriptions less than 30 days old, there's a restriction on sales invoices via email. If your account is under a month old, you won't be able to exceed the limit. As a workaround, you have the option to resend your invoices.

 

Here's how:

 

  1. Choose Sales from the menu on the left.
  2. Navigate to the Invoices section and find the invoices.
  3. Click on Edit.
  4. Choose Save and Send
     

I'm also adding this guide on effectively handling invoice payments from your customers: Record invoice payments in QuickBooks Online.

 

Please know that you can always reach us with any questions about invoices or other features in QBO. Have a good one.

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