Thanks for reaching out to the Community about your concern, malcolmreid.
I know every penny counts is important when running a business. We want to ensure you're only paying for the services you need.
Account-related issues, such as cancellation and subscription charges, need us to gather personal data. For security purposes, we can't have your billing information displayed in the Community. I recommend you get in touch with our QBO Care Team since they can open your account in a safe environment. One of our specialists can provide in detail about the status of the £35.97 charge.
Here's how:
- Go to the Help menu in the upper right hand to open the Search window.
- From there, scroll down to click the Contact us link.
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- Enter the issue or topic and then hit the Let’s talk button.
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- Select Start a chat or Call us.
For future reference, I’m adding a link containing articles for processes you can perform such customers or vendors transactions, payroll, taxes, etc. Click on the topic to view the complete information: Self-help guide.
Click the Reply button if you need some help working in QuickBooks. I’ll jump right back in to assist further. Enjoy the rest of the week.