Cash method VAT not working properly on QB desktop data moved to QB Online

IanG7 · ‎May 06, 2022

Hi

I recently migrated data from QB Desktop to QB Online - not straightforward, and eventually the Intuit data services team had to help.

The migration appeared successful, but I have now realised that VAT is not calculating properly. The VAT method is set to Cash, but the VAT on a large unpaid invoice from January is showing as due for payment to HMRC. This is clearly wrong. (It worked fine in the Desktop product.)

It also looks from the detail reports as though QB online is double-counting VAT on purchases at BOTH bill and payment stage.

Any suggestions would be gratefully received!

Ian

Ashleigh1 · ‎May 06, 2022

Hello IanG7,

Welcome to the Community page,

So with you migrating over form desktop to online you will need to ring the support line on 0808 234 5337 the line is open mon for fri 8am to 7pm and is free from any UK mobile and landline and you will need a VAT refresh done and this should resolve the issues you are having, the agent on the phone will be able to raise this up for you to be done.

View solution in original post

Ashleigh1 · ‎May 06, 2022

Hello IanG7,

Welcome to the Community page,

So with you migrating over form desktop to online you will need to ring the support line on 0808 234 5337 the line is open mon for fri 8am to 7pm and is free from any UK mobile and landline and you will need a VAT refresh done and this should resolve the issues you are having, the agent on the phone will be able to raise this up for you to be done.

Fiat Lux - ASIA · ‎May 06, 2022

@IanG7

Ask Data Service to fix it. Otherwise, you have to purchase a 3rd party conversion service.

IanG7 · ‎May 06, 2022

Thanks. I'll try that.

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Cash method VAT not working properly on QB desktop data moved to QB Online