Hello, frankiestine.
I'll point you in the right direction to help you record the VAT-only refund.
Creating a refund affects the entire transaction (the service or product and the VAT amounts). Since you just want to issue only a VAT refund, you'll want to contact our support.
They can create a special transaction in the system and ensure only the VAT amounts will be affected. They'll also ensure your VAT accounts are properly handled without messing up your returns.
Here's how to reach them:
- Click the Help menu.
- In the chat box, type "contact us."
- Select the Contact a human option.
- Click Live chat/Call me back.
If you need a quick reference about handling VAT or your reverse charges, you can read these articles:
You can also read other articles in the articles list page if you need help recording other transactions, managing your bank account and more.
You're always welcome to reply in this thread if you have other concerns. I'm here to ensure your tasks are all taken care of.