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It's possible that you've unchecked the Other tax options field, regencyorganics.
That is why the charges for services are entered in the Box 4. You may need to add a checkmark (✓) on this option, here are the steps:
If the same thing happens, I'd suggest contacting our Customer Support Team. They'll verify why this issue persists. Here's how to reach out to them:
You can check these articles about the Flat Rate VAT:
I'm always around if you still need my help. Thank you and have a great day!
The box you suggested is already ticked. This is a reply by Emma M of the Quickbooks team to someone else who asked the same question:
This is a known issue at the moment with the reverse charge code that our engineers are working to resolve. In order to add you to the investigation please contact us via private message on either Twitter of Facebook so that we can take your company ID or email address as the community page would remove this if you post this.
Thanks
Emma
If this is correct can you tell me when it will be fixed?
Thanks for getting back to us, regencyorganics.
The investigation about the reverse charge not posting to the correct box is now closed and resolved. Since the tax setting is properly set up and you’re still experiencing the issue, I recommend reaching out to our QBO Care Team.
They have tools like screen-sharing to verify the root cause of the issue. If other users are experiencing the same problem, they can open a ticket for further investigation.
To contact them:
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Reach out to me anytime if you have further questions about QuickBooks. Please know I'm always ready to answer you. Have a good one.

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