Quickbooks Pro 2019. VAT MTA Filing failing with Please check the VAT Registration Number and try login again. Done that 4 times still not working. Suggestions welcome.

We found that removing GB from the front of our VAT number solved the problem, even though it had worked OK under the old filing method

Hello Woburn

We have found the GB prefix can cause this is issue.Let us know when you have tried removing that prefix if it allows you to file

Thanks

Emma

As stated in our previous post, removing the GB prefix from our VAT number DID solve the problem.

A lot of users are going to have this problem because the old online VAT filing worked fine with the GB prefix in place. It's a shame that Intuit did not test this before the update was released.

I have not prefixed the number with GB but it still will not work 

We want to ensure that you're able to successfully file the VAT MTA, bobthebook.

I'd recommend contacting one of our Phone Support Team. We can check your account and help you fix this.

Here's how you can reach out to us:

1. Click Help located at the top.
2. Choose QuickBooks Desktop Help.
3. Enter a brief description of your issue and click Continue.
4. You can choose Message an Agent or Talk to a Specialist.

Feel free to visit us again if you have more questions about VAT in QuickBooks. Thanks.

I don't have the option of Additional support

I subscribed to this version of QB at the beginning of the year and first VAT filing was no problem

QB updated recently and this VAT filing does not work and it is urgent to file as I have only a couple of days left

Good day, duvacourt.
 

We value your time in filing your VAT return as we care about the success of your business. However, you'll have to contact our QuickBooks Desktop Payroll Support Team. They have the tools that will help configure your software so you can successfully file your return.

You can go to this link instead: https://help.quickbooks.intuit.com/en_GB/contact.

1. Choose QuickBooks Desktop.
2. Select Employees & Payroll and choose Payroll Liabilities.
3. Scroll down to the bottom and select either Get Phone Number or Start a Message.

Let me share our Help articles page for more tips in managing your QuickBooks account. We've collated some resources from there where you can browse a specific topic for reference.

Please leave a comment below if you have any other concerns. We're always around to help. Stay safe and have a good one.