Thank you for joining and posting on the Community page, info2083, Ensuring that your sales receipts are accurately categorised is important, particularly when you expect banking and transaction categorisation feature to be automated, and simplifying your business operations.
To address this, we recommend reaching out to our support team again to see if a ticket can be created for further investigation. They can provide insights specific to your account and help identify any underlying issues.
Here's how you can reach them:
- Log in to your QuickBooks Online company.
- Click on Help (?).
- Select the Search tab, then Contact Us.
- Enter a description of your concern, then hit Continue.
- Choose a way to connect:
- Start a chat with a live support.
- Get a callback from the next available support.
Also, make sure to check their Support Hours to ensure availability.
We are here to help you resolve this matter as quickly as possible, so you can enjoy the efficiency and reliability you deserve in your financial reporting and compliance. If you have any follow-up questions or concerns about banking, please don’t hesitate to reach out. We are more than happy to assist you.
