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Get your Payroll questions answered by a QuickBooks Product Manager here -
Level 1

We are registered for VAT under the flat rate scheme and our second return is due. When checking box 6 (Net value of sales) the figure there shows a value of about 20% higher than our actual turnover which already includes VAT (we are using QB Online). This wasn't the case when we submitted our first return. After more than a hour over the chat and SmartLook, we could not find the reason and the only suggestion was to make an adjustment on the VAT amount and to submit the return with the incorrect turnover figure, which is obviously unacceptable. We have been struggling with this for a while and the return is due in a couple of days, so any advice for anyone having the same issues will be much appreciated.

John C
QuickBooks Team

Hi vapco We'd be grateful if you can provide us with the figures that are showing in box 1 and box 6, the amount of VAT due and the FRS percentage rate that you're using. Are there any transactions showing in box 6 that have 0.0% or an Exempt code?

Level 1

Hi, Box 1 shows 2,046 and box 6 shows 31,483 (which is incorrect). The FRS Percentage is 6.5%. We have some transactions in box 6 with 0% VAT and exempt .


Hello @vapco,


Welcome to the Community. Let me share some updates about the Flat Rate submissions in QuickBooks.


Our Product Engineers received similar reports from other users experiencing the same behavior with the amounts posting incorrectly on FRS. At this moment, we aren't able to give a specific timeframe when the issue will be resolved. Rest assured, the engineers are doing their best to fix and prevent this from happening again.


I recommend contacting our QuickBooks Online Support Team so they can add you to our list of affected users. This way, you can receive live email updates about this issue.


To contact them, you can follow the below steps:


  1. Go to the Help icon at the top.
  2. Type in "contact us", then hit Enter.
  3. Select Live Chat / Call me back


For future reference, I'm leaving the following article which you can use to learn more about the FRS submission: FRS submission is not showing as expected.


Thank you for your patience while our engineers are working on the resolution of this erro. Please know that I'm just a post away if you have any other questions. 

Level 1

BOX 6 for FRS VAT return should show VAT inclusive amount so it looks correct. Does P&L account show VAT inclusive or net of sales amount? 

QuickBooks Team

Hello Justyna2, Thanks for posting on this thread, so the net amount, VAT is a liability and doesn't come though to the P&L report.